SHIPPING & DELIVERY
We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Do you ship worldwide?
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
What about customs fees?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
How long does shipping take?
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Why does my tracking show “No information available”?
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
Will all my items arrive in one package?
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of turbowheel.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://turbowheel.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the variety in this one container. I have been able to use them all for different makeup applications. The carrying cup works very well too. I've been using the top as a separate container (my dirty brushes until cleaning day).
Great for me I’m not a beginners with makeup but definitely not a makeup artist either lol compared to many brushes I have these are great for my eyebrows, highlight, and eyeshadow
IT IS SO PRETTY!!! These brushes are really soft and girly. I was scared to make the purchase but I'm not disappointed at all. I can recommend it.
Ordered this yesterday and it came this morning! Love the colors and the brushes are so soft! Got it for a gift so I hope my friend likes it too!
I’m in love and so excited to use these brushes! They’re so pretty, soft, and come with a convenient case.
I love these!! They are very pretty and very soft. My only wish is variety of colors
I love how I can keep my brushes in that cute container on the counter top. Nice and organized. Great product, fast delivery, very happy, thank you!
This is quite a useful set. There are different sizes and shapes to suit your varying makeup needs.
Great brushes but I thought they were softer
They are very cute in person. I love how beautiful these brushes are and was impressed by the quality, especially in regards to how affordable they were.
The brushes are so soft and in great condition! I absolutely love them!
These brushes are the real deal!!! They are super soft, gorgeous and of excellent quality.
The handles are a little bit shorter than I thought they were in the picture. I have yet to use them but as of right now I love them
Love it. Soft. Soft. Soft.
These are so adorable and affordable!
They're very soft and hopefully they hold up over time.
Better quality than expected
Great size, good quality brushes. Love the hard case that they come in!!
Brushes are beautiful and soft!
I bought this as a gift for someone and she loved it!! Very cute set.