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SHIPPING & DELIVERY
We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Do you ship worldwide?
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
What about customs fees?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
How long does shipping take?
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Why does my tracking show “No information available”?
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
Will all my items arrive in one package?
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Order Cancellation
Orders may be cancelled before they are shipped. If you need to change or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order. Once an order has entered the packaging or shipping process, cancellation may no longer be possible.
Refunds & Returns
Your satisfaction is important to us. You may request a refund or reshipment if:
- You do not receive your order within the guaranteed delivery period of 45 days, excluding our 1–3 business day processing time.
- You receive an incorrect, damaged, or defective item.
- You change your mind and wish to return an unused item. Change-of-mind returns are accepted, but customers are responsible for return shipping costs.
Hassle-Free Returns
We do not charge return or restocking fees. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us for assistance.
We may be unable to issue a refund if:
- Your order does not arrive due to circumstances within your control, such as providing an incorrect or incomplete shipping address.
- Your order is delayed or cannot be delivered due to circumstances outside our reasonable control, such as customs delays or natural disasters.
Refund requests relating to non-delivery should be submitted within 15 days after the guaranteed 45-day delivery period has expired. Please contact us through our Contact Us page.
If your refund is approved, it will be processed to your original payment method. Please allow up to 14 days for the refund to be credited, depending on your payment provider.
Exchanges
If you would like to exchange an eligible product, please contact us first and we will guide you through the available options.
Please do not return any item until you have contacted us and received return instructions.
Customer Reviews
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Top picks just for you
I purchased this bag to bring groceries from my car (parking garage) into my condo. I live in a highrise building and I only use it indoors; it is rolling very well on hardwood, concrete and marble floors. It also rolls very well on a hallway carpet, which is not very fluffy. It doesn't roll on a fluffy carpet inside my place when it is full of groceries. I am able to fit a lot of stuff in this bag, please see photo attached. And also, it is a relatively good looking shopping bag, much better than these metal carts that are heavy and make tons of noise.
I love, love, love these bags! I have bought a ton of them, for myself, for gifts and for spares. It is not for a lot of weight, I can’t imagine that it would be for the price. I use as an overnight bag, for the gym, and it is great on vacation to carry as a tote, then open up and pull if I buy things. I always keep one in each car, use one to travel for my personal item. Fits great under an airplane or plane seat. My mom uses one to carry her portable oxygen and extra tubing in. I had got her another, heavier bag for that purpose, but it was hard to get in and out of the car etc., where this is perfect size and collapses nicely, without the heavy support frame. I will always have a supply of these.
I purchased this for my mom to used to haul her belongings to and from the pool at the local fitness club. She walks with a cane and everything was getting really hard to carry. The size of the bag and the wheels have really helped her get her stuff in safely without having to make her walking more difficult. So far so good. I think so far the only complaint I personally would have is that the bag had a powerful chemical smell when I received it. I left it outside a couple of days, filled it with scented dryer sheets and it was still fairly strong by the time I gave it to her. I think over time the smell with completely go away, but if you are sensitive to chemical smells this might not be something you want.
Height is optimal for me. The material seems good. You can smell a weird scent at first but It will pass when you use it one time. It can easily fall over If you do not hold it when it's full. You should drag the bag If you can't drive it. But even dragging is enough to handle weight because while dragging you carry lighter and that way is comfortable. You shouldn't expect a miracle bag or shopping car under 50 dollars. It is very very cost effective. I have lumbar lordosis so I can't carry any bag above 2 kgs but with this bag, I carried 7 kgs thanks to wheels. Also, I don't want to go shopping with a car or a huge thing so I bought this; when you make it be zipped it's like a handbag.
I love this bag. I bought it to use on my college campus mainly, but I'll find plenty other uses for it too.
This is actually my second bag. The first one I ordered had a huge hole in it in the front pocket and the store replaced it immediately.
I currently have 4 textbooks, a 3 hole binder and a pencil pouch in it.
I've never had one of these and have resisted getting one as looking "old-lady-ish." But a broken arm and shoulder injury finally convinced me of the necessity and after much looking and reading reviews, I chose this one.
What I like:
**The plain black looks smart and professional.
**The handle comes up far enough to reach my hand without bending over (I'm 5'8").
**The handle retracts and pulls up easily.
**The straps let me carry it over my shoulder when I need to (boarding a bus or walking up steps).
**It seems quite sturdy.
Not so much:
**The weight of the bar makes the bag heavier than I'd been expecting.
**The wheels are pretty noisy when it's rolling along.
**I wish it had those wheels that turn completely around.
**It doesn't have as much room inside as I'd thought, not enough for a big grocery shopping.
Overall though, I like it, considering I'm still getting used to using it. It's definitely better than carrying two huge bags, loaded down like a pack animal.
I've just bought my third tote bag. My first two bags each lasted 2.5 years with heavy use. I use it to carry groceries and household products, including 20lb bags of cat litter from the store to my apartment. It usually fits all my groceries when shopping for two people for a week of groceries. Occasionally I need to use another small tote for eggs and bread so they don't get squished. I use this bag at least once a week and wheel it an average round trip of 3 miles in all weather conditions (including Chicago winters). Given the heavy usage, I think getting 2.5 years out of each bag indicates the quality and durability of the bags.
very well made and lightweight
Perfect!! I received my rolling tote and its looks very nice. It has a front pouch that I place my real estate clipboard and paperwork in as well as other personal items. The clipboard fits easily and nicely in the front pouch. I have my umbrella and water bottle in the side mesh pocket. The inside I carry my lunch, snacks, jacket, and other miscellaneous items. It holds quite a bit. The wheels roll nice and smoothly. The telescope handle could lock better; however, I don't have a problem with it. The handle also has a zipper closure. It's much roomier than I'd expected it to be. I have a Prius 4, which is the medium size Prius and the bag fits easily behind my drivers seat on the floor in the back. I don't have a problem with it toppling over; it stands in place very well on carpet or hard floors. I'm very pleased with my purchase. I would recommend this tote.
Bought it for everyday,wear and tear,for office commute.Perfect size and love the design!I get compliments on this bag daily.I won't mark down a star for this,but wish it had something sturdy on the bottom for better support.I cut a pc of cardboard,which did the trick!
It's super ! I really like it. Thank you!
Totally worth what i paid for it, especially for the sales season
Fast shipping, completely satisfied with the product.
I adored this rolling tote! I ordered this because I have to travel to various sites for work and have this enormous (and heavy) binder to carry around in addition to my purse, lunch bag, and anything else I might need to bring in. This waterproof rolling tote is so convenient and easy to use. My items are protected and all in one place, yet it is not too big and looks elegant and beautiful! I am so happy I found this item. I highly recommend!
great shopping trolley, nothing too magical
No hassle, and the quality is fine
Bought this bag for grocery shopping in downtown Chicago. Needed a bag with good wheels, good holding capacity, and ability to zip close due to rain. All expectations met and it is a work horse. I have carried 12 pack seltzer water, two wine bottles, two large lemonade bottles, meat, cheese, fish, crackers, bread, salad supplies etc... in one trip. I like the outside pocket for my umbrella and sunglasses etc... I have also used this bag to pull two full size camping chairs to outside movies etc... Wheel are excellent and bag bumps up over curbs. Handles (two of them )are strong and good for getting on and off public transportation with a heavy load. Check the different colors on pricing as I got the black and white with good discount.
I highly recommend this bag and I plan to buy one more so that I have one for groceries and one for travel. OH! I almost forgot! I also used this bag while on a cruise and took it to the beach. It wasn't easy pulling through the sand, however, it was easy to fit everything I needed in one place. Then on the way back to the ship, I was able to buy way too many souvenirs and shove them all in this bag.
This rolling shopper is great! Since I am a local actor, I have costumes, props, make-up, purse, water bottle, etc. to take with me on a gig. Depending on what I'm doing, I am either carrying a tote bag in addition to a large purse, or week-ender luggage on wheels. The luggage piece was challenging because it had to lay down flat in order to open. Tote bags were heavy and awkward. The rolling shopper is wonderful! I can pack it up inside and side pockets, wheel it to the car, put it in the trunk and go! When I need something, I can just reach in and get it! I love this rolling shopper. I bought the houndstooth pattern and it is sharp looking!
Great for a weekend grocery shopping trips for the whole family
Perfect
eco-friendly and reusable - no need to get grocery bag every time, which is good. Go green.
I like how it's very light on its own - no extra weight even with all the fishing gear packed in the trolley bag.
Everything is perfect, satisfied at 100%!
just as described, but I thought it's bigger
The items are in great condition. I'm really satisfied with the product!
I purchased this for my mom to used to haul her belongings to and from the pool at the local fitness club. She walks with a cane and everything was getting really hard to carry. The size of the bag and the wheels have really helped her get her stuff in safely without having to make her walking more difficult. So far so good.
will try it out today :) quick delivery is cool
was delivered in 2 weeks. The quality is good. Recommend.
spacious and very bright
cool, but make me look like a granddad, I guess.
All great
Delivered in good condition and it is very cool
Very well made shopping trolley
I love, love, love these bags! I have bought a ton of them, for myself, for gifts and for spares. It is not for a lot of weight, I can’t imagine that it would be for the price. I use as an overnight bag, for the gym, and it is great on vacation to carry as a tote, then open up and pull if I buy things. I always keep one in each car, use one to travel for my personal item. Fits great under an airplane or plane seat. My mom uses one to carry her portable oxygen and extra tubing in. I had got her another, heavier bag for that purpose, but it was hard to get in and out of the car etc., where this is perfect size and collapses nicely, without the heavy support frame. I will always have a supply of these.
nice shopping trolley, very useful. More pockets would be nice though.
I love my bag! It does take awhile to unzip and expand but will hold quite a lot when fully open, and wheels along just fine. Also stands up on the little feet easily. Putting it back down is a bit tricky but also takes awhile. Still, really is a versatile bag and I love mine. Perhaps a strong fabric would be more attractive than plastic??
I used this on a recent trip to Disney World with the grandchildren and it was so handy to start with a really nice tote to carry my umbrella, water bottles, maps and personal items.....then expand it and put the wheels down as it got heavy with snacks & souvenirs etc. Love it!
This was actually a great bag to take to Comic Con. In years past we have hurt ourselves carrying around stuff during the day and hurt backs and shoulders. Found this and was able to bring it in like a bag, but then when we bought stuff, was able to quickly covert it to roll, and carry all our loot. Great little investment and held up. Will use for future conventions.