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We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Orders may be cancelled before they are shipped. If you need to change or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order. Once an order has entered the packaging or shipping process, cancellation may no longer be possible.
Your satisfaction is important to us. You may request a refund or reshipment if:
We do not charge return or restocking fees. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us for assistance.
We may be unable to issue a refund if:
Refund requests relating to non-delivery should be submitted within 15 days after the guaranteed 45-day delivery period has expired. Please contact us through our Contact Us page.
If your refund is approved, it will be processed to your original payment method. Please allow up to 14 days for the refund to be credited, depending on your payment provider.
If you would like to exchange an eligible product, please contact us first and we will guide you through the available options.
Please do not return any item until you have contacted us and received return instructions.