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SHIPPING & DELIVERY
We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Do you ship worldwide?
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
What about customs fees?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
How long does shipping take?
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Why does my tracking show “No information available”?
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
Will all my items arrive in one package?
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Order Cancellation
Orders may be cancelled before they are shipped. If you need to change or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order. Once an order has entered the packaging or shipping process, cancellation may no longer be possible.
Refunds & Returns
Your satisfaction is important to us. You may request a refund or reshipment if:
- You do not receive your order within the guaranteed delivery period of 45 days, excluding our 1–3 business day processing time.
- You receive an incorrect, damaged, or defective item.
- You change your mind and wish to return an unused item. Change-of-mind returns are accepted, but customers are responsible for return shipping costs.
Hassle-Free Returns
We do not charge return or restocking fees. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us for assistance.
We may be unable to issue a refund if:
- Your order does not arrive due to circumstances within your control, such as providing an incorrect or incomplete shipping address.
- Your order is delayed or cannot be delivered due to circumstances outside our reasonable control, such as customs delays or natural disasters.
Refund requests relating to non-delivery should be submitted within 15 days after the guaranteed 45-day delivery period has expired. Please contact us through our Contact Us page.
If your refund is approved, it will be processed to your original payment method. Please allow up to 14 days for the refund to be credited, depending on your payment provider.
Exchanges
If you would like to exchange an eligible product, please contact us first and we will guide you through the available options.
Please do not return any item until you have contacted us and received return instructions.
Customer Reviews
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This controller is awesome love how it keeps my phone cool after playing hours of call of duty mobile. Best money I spent feels like my playstation controller on the weight of it feels good in hand an very comfortable to hold. Highly recommended this to anyone trying to have a fun experience on there phone an if they are having trouble keeping their phones cool this will keep it nice an cool won't make your phone an hot pocket I believe. Made my gaming on phone so much likable though I was playing good now i play even better.
Absolutely enjoyed this product. Bought one for myself and one for my fiance for PUBG mobile. Its a little difficult to hold if you have smaller hands like myself because it is as thick as an Xbox controller and I dont have the thumb span to be able to still comfortably touch the screen as needed. He frequently uses his. My only complaint would be that the fan doesn't do a very good job cooling the phone so it makes more noise than its worth.
I researched various versions of the controllers built for mobile gaming and decided to get this one because of the reviews and price point. I must say I’m genuinely impressed with how well it works. I was worried for the price it was going to be too cheap and not last long but it even using just plastics it’s built very well and feels solid. Fan works like a charm to keep the phone cool and the built in battery is a good back, screen control arms are super responsive and I’ve had 0 issues with missed clicks.
It takes some getting used to at first, being that I'm used to to tapping with my thumb to shoot, but I enjoy using this when I play, except when hackers cheaters ruin the fun. My phone is a Samsung A70, and the screen is 6.5inches long, and it does fit. The edges of the screen do stick out a little bit and makes it a little awkward to hold, but it's really not that much of a problem at all. The fan is nice, keeps my phone cool. The triggers feel nice, and the charging point comes in handy.
It is a no brainer that this product is 5 star rated. I had 7-10 kills per match guaranteed after playing with this for a while! But i have a slight doubt the left joystick imitator will break easily! If that breaks, i will update my rating as a 3 stars! Till then, it is a 5 star product for sure
I’m works great! I use for cod mobile and it works great. I’m not too much of a fan of the joystick, but it’s not a deal breaker. Fits my iPhone 8plus perfectly. I recommend removing your case or having a very thin case on your phone when using the game controller, because the triggers won’t reach if the case is on.
I used this product for PUBG Mobile on my iPhone. I liked what you guys are doing and making product for mobile gaming. The product broke within two days. But for the price I got what I paid for. Nonetheless not sharing any negativity. You guys do a good job but I’ll have to purchase a different brand controller or model. Much appreciated.
This controller is really awesome to play pubg with! The phone fits comfortably and snugly in the docking port of this pub g controller. Love that it has a cooling fan and it charges phone while playing. The triggers give me an advantage when playing pub g against other players.
This is awesome!!! Works perfect and is easy to hold also comes with replacement rubber caps for the levers. The fan is amazing was charging my phone while playing cod mobile and my phone barely heated up. 10/5 stars you will dominate with this controller!!!!!
This is exactly what i needed for my mobile game. The buttons are perfectly placed without getting in the way. The cooling fan is adn awesome added bonus that works so well and helps drastically reduce my sweaty palms
I gave this as a gift and my cousin loved it! This comes in very handy when playing COD. It fit his iphone xr perfectly and the fan works great. He did have to remove the phone case to be able to use it but he didn't seem to mind since he immediately started using it and playing.
My buddy bought a nice expensive one for COD mobile and he hates it! Ended up buying this one after he saw how awesome and how I became dominating with this controller! Definitely recommend! Gateway prices and a great product!
Changed the way I pay my mobile games. The fan definitely keeps my phone cool. The battery has a decent life span. I just always keep it charged when not in use. No complaints
This controller has really stepped up my mobile gaming experience. NGL works finer, than I expected.
Great idea! Comes in a good package, fits perfect for my iPhone XR. Great for Call Of Duty mobile. Great item to purchase I would highly recommend this controller!
Great little controller. Allows for longer game play and less hand cramping, very ergonomic. Easily fits in my bag for in the go gaming. Would reccomend for shooters.
Playing claw with a phone is hard. This enables you to scope and fire without limiting mobility at the same time. It takes some getting used to, but now I can’t play without it.
Bought this to use with COD Mobile on my Iphone 7 plus and works great! Just know you have to take your phone out of the case if you want to use this controller.
Can not describe how much I love this controller! Works great, and the fan on the back helps keep my phone cool. This is a must for any mobile gamer!
Battery for fan lasts for a long while. Some phones it holds them weird. But otherwise taking the case off is worth it when using this.
It’s a nice little device and easy to use. The fan actually does a good job keeping my phone cool and performing at its best.
The fit is a bit off for my hands but overall has everything you would want from a phone grip. Very good.
Love this game remote it’s easy to use not hard to figure out. Batter life is amazing. Keeps my iPhone XS Max cool.
My son loved this! Fan helps prevent the phone from overheating so he can play for a long period of time.
This thing is pretty awesome and cools eeethe phone like crazy. It also allows you to charge and not block the ports
I love it. Im dominating the COD app now. Works great with my Note 10 plus out of the case.
This works great for playing pubg mobile. When I’m. On lunch break at work!
Controller looks and feels awesome, but somehow not compatible with my phone. Didn’t bother check it before, and now i’m returning it.
Contains the phone base with an attached joystick, very well
Fast shipping and good quality. Holds phone fine and even cooling a little.
Overall it gets the job done, the placement of the buttons are a little off I think, not for left handed.
Works perfectly fine with android phones.
It is a very nice controller but couldn't make it work with the game I wanted to play
I bought it for playing Stadia and other streaming services. It fits my Google Pixel 2 xl perfectly. When attached it's more comfortable to play than a Nintendo Switch. It works well with Android games too.
I can't express how excited I am to have this amazing little piece of tech. Pros: IT FITS MY RED MAGIC 5G - this phone is HUGE so the fact that it fits is the biggest pro for me Button mapping is simple and intuitive. Very lightweight Cons: I wish it had more mechanical feeling buttons.
The goods arrived on time, whole, was very well packed. It keeps clicking either the Bixby button or the power button on my Galaxy S8, so I needed some time to get used to it.
Gamepad arrived on time. Good store. Gemapd works just es expected