SHIPPING & DELIVERY
We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Do you ship worldwide?
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
What about customs fees?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
How long does shipping take?
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Why does my tracking show “No information available”?
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
Will all my items arrive in one package?
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Order Cancellation
Orders may be cancelled before they are shipped. If you need to change or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order. Once an order has entered the packaging or shipping process, cancellation may no longer be possible.
Refunds & Returns
Your satisfaction is important to us. You may request a refund or reshipment if:
- You do not receive your order within the guaranteed delivery period of 45 days, excluding our 1–3 business day processing time.
- You receive an incorrect, damaged, or defective item.
- You change your mind and wish to return an unused item. Change-of-mind returns are accepted, but customers are responsible for return shipping costs.
Hassle-Free Returns
We do not charge return or restocking fees. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us for assistance.
We may be unable to issue a refund if:
- Your order does not arrive due to circumstances within your control, such as providing an incorrect or incomplete shipping address.
- Your order is delayed or cannot be delivered due to circumstances outside our reasonable control, such as customs delays or natural disasters.
Refund requests relating to non-delivery should be submitted within 15 days after the guaranteed 45-day delivery period has expired. Please contact us through our Contact Us page.
If your refund is approved, it will be processed to your original payment method. Please allow up to 14 days for the refund to be credited, depending on your payment provider.
Exchanges
If you would like to exchange an eligible product, please contact us first and we will guide you through the available options.
Please do not return any item until you have contacted us and received return instructions.
Customer Reviews
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I don't generally do reviews but I was genuinely impressed with the amount of love and care this product was sent with. The pendant appears as advertised but there's a weight and sturdiness to it, without being overbearing. The whole thing was a pleasant surprise and worth purchasing if you're in the market for such a thing.
My son liked the chain. I gave 4 stars because one of the stones had fallen off before we even took it out of the packaging. Overall worth the purchase.
There are a few spaces that are silver like they didn't paint it well, which makes me wonder if it will tarnish, fade, or paint chip, peel, or fade.
It is beautiful! I bought it for my boyfriend and he loves it. It's the perfect size and it's well made. Colors and everything is just as shown.
The quality of all of it really isn't bad considering how cheap it was to get. It's a nice thing to have to stand out just a tiny bit.
Product arrived on time. Exactly what was advertised. Great purchase. Would definitely refer to friends.
Already getting compliments.This is the perfect size and weight also resembles the more pricier version
I just received this a few minutes ago and the quality definitely shocked me. It is veryyy nice.
I absolutely love this pendant it is exactly as pictured and it’s a great size
The pendant is dope as heck and looks good on the right chain.
Amazing!!! I wear this every single day!! Never taking it off!
Great item for the price, it was for my son and he loves it.
This item blings awesome. No fading and as described
It’s beautiful I love it it’s not to big or small perfect size
Absolutely fantastic for such little money. Nice size.
The charm is great! It's thick and durable.
Good looking but it's a little bit weak