SHIPPING & DELIVERY
We are pleased to offer free shipping to customers in over 200 countries and regions worldwide. Our aim is to provide reliable delivery and keep you informed throughout the shipping process.
Do you ship worldwide?
Yes. We offer free shipping to most countries worldwide. However, there may be some locations that we are unable to ship to. If we are unable to deliver to your location, we will contact you as soon as possible.
What about customs fees?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in our product prices.
How long does shipping take?
Estimated shipping times vary depending on your location:
| Location | Estimated Shipping Time |
|---|---|
| United States | 5–20 business days |
| Canada & Europe | 5–20 business days |
| Australia & New Zealand | 5–20 business days |
| Central & South America | 5–25 business days |
| Asia | 5–20 business days |
| Africa | 5–25 business days |
Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email containing your tracking information. If you have not received tracking information within 5 business days after shipment, please contact us.
Why does my tracking show “No information available”?
Tracking information can sometimes take 2–5 business days to update after a shipment has been dispatched. If your tracking information has still not updated after this period, please contact us and we will be happy to assist you.
Will all my items arrive in one package?
For logistical reasons, products from the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number.
If you have any questions about shipping or delivery, please contact us and we will be happy to help.
Order Cancellation
Orders may be cancelled before they are shipped. If you need to change or cancel an order, please contact us as soon as possible, preferably within 12 hours of placing your order. Once an order has entered the packaging or shipping process, cancellation may no longer be possible.
Refunds & Returns
Your satisfaction is important to us. You may request a refund or reshipment if:
- You do not receive your order within the guaranteed delivery period of 45 days, excluding our 1–3 business day processing time.
- You receive an incorrect, damaged, or defective item.
- You change your mind and wish to return an unused item. Change-of-mind returns are accepted, but customers are responsible for return shipping costs.
Hassle-Free Returns
We do not charge return or restocking fees. For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us for assistance.
We may be unable to issue a refund if:
- Your order does not arrive due to circumstances within your control, such as providing an incorrect or incomplete shipping address.
- Your order is delayed or cannot be delivered due to circumstances outside our reasonable control, such as customs delays or natural disasters.
Refund requests relating to non-delivery should be submitted within 15 days after the guaranteed 45-day delivery period has expired. Please contact us through our Contact Us page.
If your refund is approved, it will be processed to your original payment method. Please allow up to 14 days for the refund to be credited, depending on your payment provider.
Exchanges
If you would like to exchange an eligible product, please contact us first and we will guide you through the available options.
Please do not return any item until you have contacted us and received return instructions.
Customer Reviews
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My wife has idiopathic eye muscle spasms and has to take quarterly botox injections around the eyes to provide some relief. Even with the shots, she has difficulty keeping her eyes open without straining. This gets worse towards the end of the injection cycle. She has tried accupuncture and has had surgery on the eye lid muscles so all in all, over the last 5 years, this has been a pretty big deal. She tells me that the heat and massage from this mask finally has given her some relief from the discomfort she has been dealing with. In my book that's money well spent.
Randomly passed by this around Mother’s Day and my mom was complaining about her eyes hurting and I didn’t know what to get her, so I ended up getting this. Surprisingly this ended up way better than we expected. It’s even helped me with migraines at times and helps with sleep. So comfy. Really great invention. Never thought this would be so useful. Wish battery life was a bit longer but it’s cool
This is a MUST HAVE for me. From someone who suffers from headaches and migraines, this helps so much. The tight air pressure compressions and massage hits the perfect spots. I love the heat aspect of it so much. I use it also simply for pure relaxation. Helps me fall asleep as well. Love love love it!
I really like this eye massager. Very relaxing when you combine with some nice soothing music. I find myself hitting the start button after it ends. I’m not sure it is helping with my dry eyes, but it is nice.
I sent this as a birthday gift for my mom who has been experiencing horrible sinus headaches, and she called me up after her first week of using it so grateful for how much this helps her relieve that tension. 5/5 stars
This is a great product and performs just as described. It is relaxing to my eyes and temples. Would prefer it having a temperature control.
Was a gift for my husband who has embraced using it to reduce pressure, tension, and aches of the head and neck. It is relaxing and therapeutic. Excellent!
My mother loves this. I bought this for my Mother who suffers from dry eye and she says it hell with her pain and helps her relax.
This product really helped my dry eyes. The only annoying thing is the noise but its worth it...
Great for relaxing. Helps with headaches or just tired eyes. Can be a bit loud for some. Otherwise, worth it.
I really didn't know what to expect. I'd read reviews and heard good things. Couldn't be happier
I love it. It helps my headaches. Very relaxing. It is so relaxing I have fallen asleep using it.
It does make my tired eye feel better. Definitely helps.
Super relaxing. I just wish it massaged a little harder.
High quality, very good
Good product